Refund policy

Refund & Return Policy

All Sales Are Final

At ThrillerCharm, we take pride in providing high-quality products and carefully inspecting every order before shipment. Due to the nature of our products and limited inventory, all sales are final.

We do not offer refunds, returns, exchanges, or cancellations for:

  • Change of mind
  • Buyer’s remorse
  • Ordering the wrong item
  • Ordering the wrong quantity
  • Personal preference
  • Finding the item elsewhere at a different price
  • Failure to read the product description before purchasing

Please review all product details, specifications, and images carefully before completing your purchase.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To assist with your claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the damage or defect
  • Photos of the packaging if applicable

Once we review the information, we will determine an appropriate resolution at our sole discretion, which may include a replacement item if the issue is verified.

Non-Returnable Items

The following items are not eligible for returns, refunds, or exchanges:

  • Used products
  • Opened products
  • Products damaged by misuse, neglect, accidents, or improper handling
  • Clearance, promotional, or discounted items
  • Gift purchases
  • Items purchased during special sales events

Shipping Issues

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Incorrect shipping information provided by the customer
  • Circumstances outside our control

Customers are responsible for ensuring their shipping address is accurate before placing an order.

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, ThrillerCharm is not responsible for lost, stolen, or misplaced packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.

Chargebacks

Customers agree to contact us first to resolve any concerns before initiating a chargeback or payment dispute. Fraudulent chargebacks may be contested with supporting evidence, including order confirmation, tracking information, and delivery records.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us at:

Email: thrillercharm@gmail.com

By placing an order with ThrillerCharm, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy, including our All Sales Are Final policy.